Refund Policy

Refund & Replacement Policy

Last updated: August 2026

1. Overview

At NfaOnTop, we stand behind every product we sell. We have been operating since 2021 and our reputation is built on delivering exactly what is listed. If something is wrong with your order, we will make it right — but we have clear requirements that must be met to process any replacement or refund request.

Please read this policy carefully before making a purchase.

2. Video Proof Requirement

For all replacement and refund requests on Fortnite Full Access (FA), Fortnite Non-Full Access (NFA), and Valorant accounts, video proof is mandatory.

Your video must:

— Start from the purchase confirmation screen

— Continue through the full account login and account check process

— Clearly show the current date, time, and timezone at all times

— Be unedited and uncut

No video = no replacement, no refund. No exceptions.

We do not accept screenshots, partial recordings, or videos without visible date and time.

3. Eligible Issues

We will process a replacement or refund for the following verified issues:

— Wrong account type delivered (e.g. NFA instead of FA)

— Wrong rank or region

— Account credentials do not work (wrong password or email)

— Listed skins or cosmetics are missing

— Account is permanently banned prior to delivery

4. Non-Eligible Issues

We will not process replacements or refunds for the following:

— Accounts that have been modified by the buyer after delivery (email change, password reset, etc.)

— Bans that occur after delivery due to the buyer's own actions

— Issues reported more than 24 hours after delivery

— Requests submitted without valid video proof

— Buyer's remorse or change of mind

— Accounts where login credentials were shared with third parties

5. Wrong Password / Credentials Not Working

If the password we sent does not work:

— Do not attempt a self-reset

— Do not contact Epic Games or Riot Games support

— Open a ticket on our Discord immediately with your order ID and video proof showing the failed login attempt

We will verify and resolve credential issues typically within minutes.

6. How to Submit a Request

Step 1 — Record a video following the requirements in Section 2.

Step 2 — Join our Discord server: https://discord.gg/MbusjgQJx

Step 3 — Open a support ticket and provide:

· Your order ID

· The video proof

· A clear description of the issue

Step 4 — Wait for our team to verify and respond. Most issues are resolved within a few hours.

7. Replacement vs. Refund

Our first resolution is always a replacement with an equivalent or better account. Monetary refunds are issued at our discretion in cases where a suitable replacement cannot be provided.

Refunds are processed back to the original payment method and may take 3–7 business days depending on your payment provider.

8. Timeframe

All replacement and refund requests must be submitted within 24 hours of delivery. Requests submitted after this window will not be accepted.

9. Chargebacks

Filing a chargeback without first contacting our support is considered a violation of our terms. We reserve the right to dispute any chargeback with full transaction evidence. We encourage all buyers to contact us first — we will always work to resolve legitimate issues.

10. Contact

For all support requests: https://discord.gg/MbusjgQJx

Our team is active daily and responds to all tickets as fast as possible.